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F5 SDC Troubleshooting Guide

Proprietary and Confidential Information of F5 Networks

2 Troubleshooting Basics

This section describes recommended best practices to avoid errors and to help with

troubleshooting when they do occur. To resolve specific issues, refer to the relevant chapter in

this guide.

Referencing the SDC Documentation

The SDC product documentation provides a comprehensive overview of system functionality.

Some issues may be solved by consulting the relevant product documentation:

- F5 SDC Installation and Upgrade Guide

- F5 SDC User Guide

- F5 SDC SNMP Guide

- F5 SDC Release Notes

Verifying System Setup

Each SDC build supports specific SDC and third-party software (browsers, operating systems,

etc.). Refer to the Release Notes to verify that your installation includes the recommended

versions.

General Prevention

Make sure that all relevant machines are up and running, that all nodes are online and all

relevant resources are started.

Collecting System Data

The SDC logs contain valuable data about your system activity. In order to collect all raw data,

configuration, and logs, from the SDC, a specific TTA support script has been developed.

Note: The script is constantly updated, so when it is needed, contact F5 Technical Support to

request the most updated script.

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Red Hat NETWORK 4.0.5 - CHANNEL MANAGEMENTT GUIDE Guida alla Risoluzione dei Problemi Pagina 9