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Further Reading
Refer to Customizing VCM for information on how to customize for your environment. Each of these
areas regarding customization also applies to VCM for Service Desk Integration. You can also read
Maintaining VCM after Installation for important information regarding additional data retention settings
and database maintenance steps which should be taken.
When using VCM for Service Desk Integration, refer to the Help for specific task information. To access
the Help, click the Help button, located on the Portal toolbar.
Getting Started with VCM Service Desk Integration
VMware, Inc. 207
- Getting Started Guide 1
- Copyright 2
- Contents 3
- Getting Started with VCM 53 4
- VMware, Inc. 5 5
- 6 VMware, Inc 6
- VMware, Inc. 7 7
- 8 VMware, Inc 8
- About This Book 9
- 10 VMware, Inc 10
- Preparing for Installation 11
- Using Installation Manager 12
- Administration Rights 13
- VCM Remote Virtual Directory 14
- Server Authentication 15
- 16 VMware, Inc 16
- Windows Machines 17
- 18 VMware, Inc 18
- VMware, Inc. 19 19
- 20 VMware, Inc 20
- VMware, Inc. 21 21
- 22 VMware, Inc 22
- VMware, Inc. 23 23
- 24 VMware, Inc 24
- VMware, Inc. 25 25
- 26 VMware, Inc 26
- VMware, Inc. 27 27
- 28 VMware, Inc 28
- VMware, Inc. 29 29
- 30 VMware, Inc 30
- VMware, Inc. 31 31
- 32 VMware, Inc 32
- Summary page appears 33
- 34 VMware, Inc 34
- Upgrading to VCM 5.3 36
- Before Upgrading 37
- Performing the Upgrade 37
- 38 VMware, Inc 38
- Option Definition 39
- 40 VMware, Inc 40
- VMware, Inc. 41 41
- 42 VMware, Inc 42
- ESX 2.5 5.1.3 43
- 44 VMware, Inc 44
- VMware, Inc. 45 45
- 46 VMware, Inc 46
- Understanding User Access 47
- How to Launch VCM and Log On 48
- General Information Bar 49
- Portal Toolbar 49
- 50 VMware, Inc 50
- Select: If you want to: 51
- Where to Go Next 52
- 54 VMware, Inc 54
- VMware, Inc. 55 55
- Discovering Windows Machines 56
- VMware, Inc. 57 57
- 58 VMware, Inc 58
- Licensing Windows Machines 59
- 60 VMware, Inc 60
- VMware, Inc. 61 61
- 62 VMware, Inc 62
- VMware, Inc. 63 63
- 64 VMware, Inc 64
- VMware, Inc. 65 65
- 66 VMware, Inc 66
- VMware, Inc. 67 67
- 68 VMware, Inc 68
- VMware, Inc. 69 69
- 70 VMware, Inc 70
- VMware, Inc. 71 71
- 72 VMware, Inc 72
- VMware, Inc. 73 73
- Job Status Reporting for WCI 74
- Running Reports 75
- 76 VMware, Inc 76
- VMware, Inc. 77 77
- 78 VMware, Inc 78
- VMware, Inc. 79 79
- Adding UNIX/Linux Machines 81
- Licensing UNIX/Linux Machines 82
- VMware, Inc. 83 83
- 84 VMware, Inc 84
- VMware, Inc. 85 85
- 86 VMware, Inc 86
- VMware, Inc. 87 87
- VMware, Inc. 89 89
- 90 VMware, Inc 90
- VMware, Inc. 91 91
- 92 VMware, Inc 92
- VMware, Inc. 93 93
- Adding Mac OS X Machines 94
- VMware, Inc. 95 95
- Licensing Mac OS X Machines 96
- VMware, Inc. 97 97
- 98 VMware, Inc 98
- VMware, Inc. 99 99
- 100 VMware, Inc 100
- # ./CSIInstall/InstallCMAgent 101
- 102 VMware, Inc 102
- Getting Started with VCM 103
- VMware, Inc. 103 103
- 104 VMware, Inc 104
- VMware, Inc. 105 105
- 106 VMware, Inc 106
- VMware, Inc. 107 107
- 108 VMware, Inc 108
- Discovering Oracle Instances 109
- 110 VMware, Inc 110
- VMware, Inc. 111 111
- 112 VMware, Inc 112
- VMware, Inc. 113 113
- 114 VMware, Inc 114
- VMware, Inc. 115 115
- 116 VMware, Inc 116
- VMware, Inc. 117 117
- VCM Support of ESXi 118
- Configuration 119
- VMware, Inc. 121 121
- Installing Agent Proxies 122
- VMware, Inc. 123 123
- 124 VMware, Inc 124
- VMware, Inc. 125 125
- 126 VMware, Inc 126
- VMware, Inc. 127 127
- 128 VMware, Inc 128
- Client/vCenter Client 129
- 130 VMware, Inc 130
- VMware, Inc. 131 131
- 132 VMware, Inc 132
- VMware, Inc. 133 133
- Adding Web Services Settings 134
- Viewing ESX Machine Data 135
- 136 VMware, Inc 136
- Virtualization Reports 137
- 138 VMware, Inc 138
- VMware, Inc. 139 139
- 140 VMware, Inc 140
- VMware, Inc. 141 141
- 142 VMware, Inc 142
- VMware, Inc. 143 143
- 144 VMware, Inc 144
- VMware, Inc. 145 145
- Further Reading 146
- Workflow Diagram 147
- Before Collecting Remote Data 148
- VMware, Inc. 149 149
- 150 VMware, Inc 150
- VMware, Inc. 151 151
- 152 VMware, Inc 152
- VMware, Inc. 153 153
- 154 VMware, Inc 154
- VMware, Inc. 155 155
- 156 VMware, Inc 156
- VMware, Inc. 157 157
- 158 VMware, Inc 158
- VMware, Inc. 159 159
- 160 VMware, Inc 160
- Launch an Assessment 161
- Create an Assessment Template 162
- VMware, Inc. 163 163
- Run the Assessment 164
- VMware, Inc. 165 165
- 166 VMware, Inc 166
- VMware, Inc. 167 167
- Getting Started 168
- Prerequisites for Assessment 169
- 170 VMware, Inc 170
- VMware, Inc. 171 171
- 172 VMware, Inc 172
- VMware, Inc. 173 173
- Acquiring the UNIX Patches 174
- Storing the UNIX Patches 174
- Prerequisites for Deployment 175
- Deploying the Patches 175
- How the Deploy Action Works 176
- 178 VMware, Inc 178
- Package Manager for Windows 179
- 180 VMware, Inc 180
- Prerequisites 181
- Procedure 181
- Software Repository Structure 182
- Install Package Studio 182
- Installing the VCM Agent 184
- Repositories 185
- VMware, Inc. 187 187
- 188 VMware, Inc 188
- Install Packages 189
- 190 VMware, Inc 190
- VMware, Inc. 191 191
- 192 VMware, Inc 192
- 194 VMware, Inc 194
- Extensions for Assets 195
- View Available Fields 196
- VMware, Inc. 197 197
- 198 VMware, Inc 198
- VMware, Inc. 199 199
- Editing Values for Devices 200
- Modifying Other Devices 201
- 202 VMware, Inc 202
- 204 VMware, Inc 204
- Integration 205
- 206 VMware, Inc 206
- 208 VMware, Inc 208
- Directory 209
- 210 VMware, Inc 210
- VMware, Inc. 211 211
- 212 VMware, Inc 212
- VMware, Inc. 213 213
- 214 VMware, Inc 214
- VMware, Inc. 215 215
- 216 VMware, Inc 216
- VMware, Inc. 217 217
- Running the Setup DCs Action 218
- VMware, Inc. 219 219
- 220 VMware, Inc 220
- VMware, Inc. 221 221
- 222 VMware, Inc 222
- Active Directory Dashboards 223
- 224 VMware, Inc 224
- Active Directory Reports 225
- VMware, Inc. 227 227
- 228 VMware, Inc 228
- Viewing SMS Dashboards 229
- Viewing SMS Server Data 230
- Viewing SMS Client Data 231
- Viewing SMS Reports 232
- 234 VMware, Inc 234
- Update Services 235
- Services 235
- 236 VMware, Inc 236
- Viewing WSUS Clients 237
- VMware, Inc. 239 239
- 240 VMware, Inc 240
- Installing the VCM Tools Only 241
- Foundation Checker 242
- VCM Job Manager Tool 242
- VMware, Inc. 243 243
- VCM Import/Export 244
- Content Wizard 245
- 246 VMware, Inc 246
- VMware, Inc. 247 247
- 248 VMware, Inc 248
- VMware, Inc. 249 249
- 250 VMware, Inc 250
- VMware, Inc. 251 251
- 252 VMware, Inc 252
- Integrity Task page appears 253
- 254 VMware, Inc 254
- VMware, Inc. 255 255
- 256 VMware, Inc 256
- VMware, Inc. 257 257
- 258 VMware, Inc 258
- VMware, Inc. 259 259
- To Resolve the Problem 260
- 262 VMware, Inc 262
- VMware, Inc. 263 263
- 264 VMware, Inc 264
- VMware, Inc. 265 265
- 266 VMware, Inc 266
- VMware, Inc. 267 267
- 268 VMware, Inc 268
- VMware, Inc. 269 269
- 270 VMware, Inc 270
- VMware, Inc. 271 271
- 272 VMware, Inc 272
- VMware, Inc. 273 273
- 274 VMware, Inc 274
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