
Upgrade Instructions 15
Upgrade Instructions: Web Security and Web Filter
8. On the Introduction screen, click Next.
9. On the Subscription Agreement screen, click I accept the terms of the
Subscription Agreement and click Next.
10. On the Websense Upgrade screen, select Start the upgrade and then click Next.
11. When you click Next, a “Stopping All Services” progress message appears. Wait
for Websense services to be stopped.
The Pre-Upgrade Summary screen appears when the services have been stopped.
In some cases, the installer may be unable to stop the Websense services. If the
services have not been stopped after approximately 10 minutes, then stop them
manually using the /opt/Websense/WebsenseAdmin stop command. You can
leave the installer running when you do so. Once you have manually stopped the
services, return to the installer.
12. On the Pre-Upgrade Summary screen, review the list of Websense components
that will be upgraded, and then click Next.
Critical files are backed up and install properties initialized. And then the
Installing Websense screen appears.
13. Wait for the Upgrade Complete screen to appear. Click Done to exit the installer.
14. Reboot the machine.
15. If you stopped your antivirus software, restart it.
Step 6: Upgrade additional Filtering Service, Network
Agent, and User Service machines
If you have additional Filtering Service, Network Agent, or User Service instances,
upgrade them next, regardless of what other services reside on the machines. Filtering
Service, Network Agent, and User Service may reside on:
A Windows Server 2008 R2 or R2 SP1, or 2012 (64-bit) machine
A RHEL 6.x machine (64-bit)
Note
These instructions refer to the graphical installer screens.
If you are using the command-line installer, the same
prompts appear. Enter the menu-item number or character,
corresponding to the button described in each step.
Important
The machine must be rebooted to complete the upgrade
process.
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