Red Hat ENTERPRISE LINUX WS 2.1 - Guida di Installazione Scaricare il pdf (Pagina 172)

172 Troubleshooting TopSpin

DONE

INDEX

this is /opt/topspin

The nedit window will appear and you will be asked if you want to create a new

file. Select New File and in the main nedit window:

• click on File → Paste

• click on File → Save

• click on File → Exit

Now it is necessary to pack all available information which Bruker needs to an-

alyze your problem. For this open a shell and execute the following two com-

mands:

cd <TOPSPIN_HOME>/prog/curdir/<USER_NAME>

tar cvzf /tmp/bug.tar.gz * ~/.topspin-<NAME_of_PC>/prop/protocol*

Please attach the file /tmp/bug.tar.gz into an email and send it to this address:

nmr-software-support@bruker.de

If the filesize is too big you can also put it on the german Bruker BioSpin ftp

server:

ftp://ftp.bruker.de

You have to login with the user name ftp and your email address as password. Now

you are authorized to put files into the directory ‚incoming‘ (or to get files from the

directory ‚outgoing‘). When you have uploaded files into ‚incoming‘ send an email

nmr-software-support@bruker.de

with the information described above and a list of files you have uploaded onto the

ftp server.

12.3 Communication problems between PC and Spectrometer

If the acquisition (zg, gs, wobb) and/or configuration (cf) fails, you might have

a communication problem between the Linux PC and the spectrometer.

Different spectrometer hardware requires different troubleshooting procedures. To

find out which spectrometer do you have, check which combination of the follow-

1 2 ... 167 168 169 170 171 172 173 174 175 176 177 ... 271 272

Nessun commento

Red Hat ENTERPRISE LINUX WS 2.1 - Guida di Installazione Pagina 172